Every now and then, you may encounter an error message while viewing tiles on your dashboard. Learn more about common errors and how to fix them.
Tiles displaying "No data found"
Tiles are dependent on their data source. This message displays if your app doesn’t have the necessary data for the tile to populate.
To fix this, you’ll need to feed or populate your app with the correct type of data. Click here for guidance on what is needed from your app to help power its tiles.
Tiles displaying "Cannot load data"
This usually means an error has occurred during the transfer of data from the source app to the tile. You can try to fix this quickly by disconnecting the source app and reconnecting it.
While this error doesn’t necessarily mean that you don't have the correct data on your app for the tile to read, it’s good practice to make sure that you have configured or set up your app correctly. Sometimes a quick reload may help or you can click the Cannot load data message to refresh the tile.
If none of the above resolves the error, it could be a technical issue that we need to investigate. Please contact us for assistance.
Tiles displaying "Reconnect"
This message will appear if a tile loses connection to its source data, and the app may need to be reconnected to your Tracker. If this is the case, you will see a message box inside the tile with 'Reconnect' displayed.
To fix the issue:
1. Click Reconnect. The app connection status page will load.
2. Click the Reconnect button in the top-right corner of the page. You'll be redirected to the connection journey for the app powering the tile.
3. Enter your login details for the app and follow the Connect steps. Once the reconnect journey is completed, you’ll return to your dashboard with the tiles displaying data again.