At the login screen, there is a link "Forgot your password"?
Click on this and enter your email then press Next.
After clicking Next you'll be notified that an email was sent to you
You should now receive an email from us with instructions on how to proceed. If you do not see the email, please check your junk folder as it can sometimes drop in there. Open your email and click on the Reset Password link
Once you've clicked on the link it will now allow you to set your new password
After entering your new email and submitting, a new message will pop up
Wait for a while and the login screen will now re-appear where you can log in with your new password
If you prefer to live chat with one of our agents who is online instead, please click on the Support web widget.