New Tickets vs Solved Tickets
This widget gives you an overview of the total number of new tickets created and solved in the last seven days. With this widget, you can monitor your incident management and identify if your customer tickets are being solved.
Why do I need it?
Get a quick view of how many tickets have been solved in the past seven days and how many remain outstanding. Gain insight into your incident management performance and ensure customer issues and being actioned in a timely manner.
How do I get the right information?
This widget is dependent on tickets being opened and resolved correctly.
Ensure open and resolved tickets are regularly updated.
How to make the most out of your widget?
Tracking your incident management and resolution can help to ensure you are meeting your customers expectations and focusing efforts to address unresolved items.